Quick Summary
- The NEXUS Card interview is a mandatory step for first-time applicants and takes place at a NEXUS Enrollment Center.
- If you renew your NEXUS Card before it expires, you likely will not need an interview.
- Interviewers from U.S. Customs and Border Protection (CBP) and the Canada Border Services Agency (CBSA) assess eligibility.
- Questions focus on travel history, background, and compliance with border security laws.
- Applicants must bring all required documents and be prepared for fingerprinting and biometric verification.
- Proper preparation can help avoid delays or denials.
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Introduction
The NEXUS Card interview is the final step before approval. While it’s usually straightforward, lack of preparation can result in delays or denials.
Generally, only first-time applicants are required to complete an interview. If you are renewing your NEXUS Card before it expires, an interview is not typically required.
For a full overview of the application process, visit our Complete Guide to the NEXUS Card Application Process.
In this guide, we’ll provide expert NEXUS Card interview tips, covering common questions, required documents, and how to make a great impression.
What to Expect at Your NEXUS Interview
The NEXUS Card interview is conducted at an official NEXUS Enrollment Center, where officers from both CBP (U.S.) and CBSA (Canada) will assess your eligibility.
Step-by-Step Process
- Check-in at the enrollment center.
- Identity verification – Present your documents.
- Interview with officers – Questions about travel history and eligibility.
- Biometric screening – Fingerprinting and facial recognition.
- Approval or further review – Some applications may require additional processing.
🕑 Time Estimate: The entire process takes 30–60 minutes.
For a complete list of required documents, check our NEXUS Card Application Requirements.
What Documents to Bring to Your NEXUS Interview
To avoid delays, ensure you bring the following required documents:
| Document Type | Examples |
|---|---|
| Primary Identification | Passport, permanent resident card, birth certificate (for minors) |
| Proof of Residency | Driver’s license, utility bill, lease agreement |
| Additional Documents | Global Entry card (if applicable), prior NEXUS approvals (if renewing) |
Failing to bring the correct documents may result in interview rescheduling.
Common NEXUS Card Interview Questions
Officers will ask questions to verify your eligibility. Here are some common NEXUS interview questions:
1. Travel History & Border Use
- How often do you travel between the U.S. and Canada?
- What is the purpose of your cross-border travel?
- Have you ever had issues at the border?
2. Criminal & Customs History
- Have you ever been arrested or convicted of a crime?
- Have you ever had customs violations?
- Have you been denied entry to either country before?
3. Residency & Employment
- Where do you live, and how long have you lived there?
- What is your occupation?
- Do you have business ties in both countries?
Being honest and consistent in your answers is crucial. Providing false information may lead to denial.
Tips to Pass the NEXUS Card Interview
Follow these expert tips to ensure a smooth interview process:
✅ Arrive Early – Arrive at least 15 minutes before your appointment. ✅ Dress Professionally – While casual attire is fine, looking presentable helps. ✅ Answer Honestly – Officers cross-check answers with your application. ✅ Stay Calm & Confident – The process is routine but requires focus. ✅ Double-Check Your Documents – Bring all required identification and paperwork. ✅ Avoid Contradictions – Be consistent with your responses.
Following these tips will increase your chances of approval without complications.
What Happens After the NEXUS Interview?
After your interview, your application will either be approved, denied, or placed under further review.
| Outcome | What It Means |
|---|---|
| ✅ Approved | You will receive your NEXUS Card in 7–10 business days. |
| ⏳ Pending Review | Additional checks are needed; processing may take several weeks. |
| ❌ Denied | You will receive a letter explaining the reason for denial. |
To check your status, log in to the Trusted Traveler Program (TTP) website:
🔗 https://ttp.dhs.gov
Frequently Asked Questions (FAQs)
1. Can I bring family members to my NEXUS interview?
Yes, but each applicant must attend their own interview, even minors.
2. What happens if I miss my NEXUS interview?
You must reschedule through your TTP account. If you miss multiple appointments, your application may be canceled.
3. Can I request a virtual interview?
No. All interviews must be conducted in person at a NEXUS Enrollment Center.
4. What if my application is denied after the interview?
You will receive a letter explaining the denial and may be eligible to appeal the decision.
5. Do I need to bring my application confirmation to the interview?
It’s recommended but not required. Your details are already in the TTP system.
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